FAQ

View the frequently asked questions here. If you can't find the answer, please contact us. You can always send an email to contact@texelana.nl . We can be reached by telephone on working days between 09:00 and 12:00 on +31 (0)222-314 177 .

Place an order

How do I place an order?

We have created a step-by-step plan in which we explain how you can easily place an order in our webshop.

View our explanation of how to place an order in our webshop.

I cannot log in to my existing account.

In August 2023, Texelana switched to a new webshop. The old webshop data and therefore your account are no longer active. You can create an account again on our new webshop. If you have questions about an older order, we can always check this for you in our administration.

I would like to order, do I need to create an account?

If you create an account, your data will be saved so that you can go directly to checkout with your next order. You can also easily view your previous orders with an account. Moreover, it is useful that your favorite products are preserved.
Don't want to create an account? This is of course not mandatory; you can also easily place an order without an account.

What are the advantages of a Texelana account?

In addition to being able to place an order faster, an account has a few more advantages; For example, remembering your shopping cart and your favorites. If you are unable to continue ordering, or if you want to continue shopping on another device, everything is still saved. With an account you will not miss anything from Texelana.

Can I place my order without registering?

You can easily place an order without having to buy one
create an account. Enter your details and your order will be shipped as soon as possible
sent.

I have not received an order confirmation, what should I do?

We will send the confirmation of your order to the email address you entered with your order. It is possible that this confirmation e-mail ends up in the spam box (unwanted e-mail). Check this first. If you have not received a confirmation, please contact our customer service via contact@texelana.nl

When can I expect my order?

We aim to ship orders placed before 10am the same day. Orders received after 10 a.m. will be shipped the next day. Sometimes it takes 1 day longer because ordered items have to come from one of our stores.
Your order will be shipped with DHL. As soon as the package leaves our warehouse, you will receive a Track & Trace code by email, so that you can track the package. DHL normally delivers within 24 hours. Sometimes it takes a little longer at busy times.

Is your desired size or color not available in our webshop?

If a desired item can no longer be ordered online in our webshop, we sometimes still have it in one of our stores. In that case we can also create your order manually and send you the invoice by email. We then need your address details and email address. After processing the payment, we will send the order to you.

What is drop shipping?

Dropshipping means that the product you ordered is delivered directly by the supplier, so it is not shipped from the Texelana warehouse. It is therefore possible, if you have placed an order with several products, that not everything will arrive at your address on the same day.

Pay

How can I pay?

We offer several electronic payment options with Shopify Payments. Payment is handled via Stripe Technology Europe Ltd. Upon request, you can also pay directly to Texelana for special deliveries; we will inform you of the possibilities.

Klarna
With Klarna's 'Pay later' function, you pay for your order afterwards as soon as you have received it and decided to keep it. You create an account with Klarna and pay when it suits you during the 30-day payment period.

Paying afterwards with Klarna is safe and easy. You can always look up the payment details by logging in to the Klarna App. Klarna carries out a real-time credit check at the time of ordering. In the unlikely event that your request for payment with Klarna is not authorized, you can of course pay for your order with another payment method.

iDEAL
With iDEAL you can pay safely online if you have access to internet banking at your bank.

Paying with iDEAL works as follows:

Choose iDEAL as payment method.
Select a bank.
You will be redirected to your bank's payment environment.
Here you pay with internet banking.
You will receive a confirmation from your bank.
You return to the webshop, your order has been completed

Credit card
We accept MasterCard, Maestro, VISA and American Express credit cards.

Bancontact
Bancontact is the Belgian market leader in electronic payments. Because Bancontact does more than just online payments, but also debit card transactions in stores, for example, it is a trusted name in Belgium when it comes to payments. Bancontact was previously also known as Mister Cash.

PayPal
PayPal is the most famous online wallet and makes it possible to receive worldwide payments. Customers can pay via PayPal using their credit card, bank account or PayPal balance. Payment is also possible via telephone or tablet and without entering bank credit card details.

How does postpay work with Klarna?

With Klarna's 'Pay later' function, you pay for the order afterwards, as soon as you have received it and have decided to keep the product. You create an account with Klarna and you pay when it suits you during the payment term of 30 days.

Paying afterwards with Klarna is safe and easy. You can always look up the payment details by logging in to the Klarna App. At the time of ordering, Klarna performs a real-time credit check. In the unlikely event that your request for payment with Klarna is not authorized, you can of course pay for the order with another payment method.

Size advice

How do I determine the size of gloves/mittens?

We have a special blog article about measuring the size of your gloves / mittens. Read blog article .

When I order sheepskin slippers, why does it say shoe size +1 or +2?

It is important with a sheepskin slipper that you choose the right size. The thick warm sheepskin on the inside of the slipper takes up extra space, making the slipper smaller on the inside, as it were. You therefore often need a larger size than your own shoe size. In addition, the effect of a sheepskin slipper comes into its own when the slipper is not too tight. You can imagine when the fur is pressed too much, because the slipper is too tight, the insulating and moisture-regulating capacity is hindered. It is precisely the small layer of air in the frizzy wool that gives these sheepskin slippers the desired effect.

A second point to take into account is the fragility of sheep leather. Compared to cow leather, sheep leather is more fragile. If the slipper is too tight, pressure points will arise, for example at the front. This weakens the leather and/or seams and makes it more likely to wear or tear. It is therefore important that you choose the right size. Slippers in the right size will last longer. Size advice is stated with all our sheepskin slippers. For the soles of our slippers we use cowhide leather (more durable than sheep leather) or rubber to prevent wear marks.

How did your size advice come about?

We have size advice for the slippers in our webshop. This size advice has been established based on the experiences of our customers and our own experiences. In addition, it always depends on which shoe size you go out with; one brand (shoe) is larger than the other brand. Therefore, if in doubt, please contact our customer service. If the slippers do not fit, you can use the return form for an exchange, which you will find on the back of the packing slip. The article must be in new condition at all times, provided with a label/size sticker and without signs of wear.

At Texelana, the costs of returning are for the account of the customer, sending the new pair is at our expense.

Are the slippers also available in my size?

You can easily view this on our website. If you click on 'slippers' in the menu at the top of our homepage, you can also indicate the size you are looking for below (scroll down a bit). If you check the size, you will see all slippers that are available in this size. If the website indicates that they are not in stock, we may have them on order; we often get these slippers back in stock. you can contact our customer service if you wish, or sign up for our newsletter so that you stay fully informed.

I wear arch supports, do these fit in your slippers?

We sell various woolen slippers with a removable footbed, which can be replaced by arch supports. The brands that have a removable footbed are the Haflinger slippers and Giesswein slippers.

We have a slipper selection guide in which you can check which models have a removable footbed.

View the slipper selection guide .

Which slipper fits my foot best?

We have made a special slipper selection guide to help you make the right choice.

View the slipper selection guide.

Which duvet should I choose?

We have written a special blog with extensive information and tips that can help you purchase a wonderful wool-filled duvet.

read
blog article Texelana helps you choose a duvet

Origin products

Where do the sheepskins come from?

The coats we sell are of European origin.

The coats come from Great Britain, Ireland, Sweden, Iceland and the Netherlands. There could also be Texel sheep, but we cannot give any guarantees about that.

Does your wool come for the duvets from Texel?

Texelana duvets have a filling of 100% pure new wool. This can be from all sheep breeds, which is why it is difficult to say whether the wool in our duvets comes from sheep that have actually walked on Texel.

Are the products animal-friendly / EU standards?

The branded merino wool clothing that we sell is mulesing free. You can recognize mulesing-free wool, for example, by this logo.

The wool for our duvets is high-quality pure new wool. Every spring the sheep are stripped of their warm coat and we fill our duvets with this. Since Texelana has no production capacity on Texel, all our duvets and underblankets are made elsewhere in the Netherlands.

How does the tanning process work?

The tanning process mainly uses water, fat (minimum amount), soda (minimal amount that is neutralized very quickly in production), natural salt, washing/cleaning ingredients.
We have our sheepskin products produced in Europe according to EU standards.

Maintenance Sheepskin and fur products

How does my sheepskin stay beautiful / how to maintain my sheepskin?

The sheepskin maintenance is simple and easy to perform, it is best to brush the coat carefully every now and then. This can be done, for example, with a dog brush. This way you ensure that the hairs come apart again, so that felting has less chance. How often you brush the coat depends on the type of coat and how it is used. Long-haired coats should be brushed a little more often than clipped coats to prevent felting. In addition, we recommend hanging the fur outside regularly, this has a refreshing effect. Do not hang a sheepskin in the full sun, this can cause the leather to dry out and become hard and stiff.

More info? Read our blog about washing sheepskins

Wash sheepskins?

We have one clear answer to the question of whether you can wash a sheepskin: no! A standard tanned coat is not washable. The skin/leather side of the coat dries out during washing and becomes hard, which can cause the leather to tear. Unfortunately, leather that has become hard cannot be made soft and supple anymore.

A medicated coat from Texelana can be washed with care, but as little as possible and only if necessary. Medicinal tanned furs are widely used in healthcare and on babies. In case of an 'accident' you can first try to clean the stain locally. The leather should be spared as much as possible to prevent it from drying out.

For more information about our medicated pelts click here .

How do I wash a medicated coat?

A medicinal sheepskin can - only if it is really necessary - be carefully washed by hand. This is because a medicinal sheepskin is tanned in a different way than 'regular' sheepskins. Please note that wool detergent is used instead of regular detergents. Washing should be done very carefully and at your own risk. For more information, check out our sheepskin washing blog.

Can I wash a bicycle saddle cover?

A saddle pad cannot be washed, the leather will become hard. Hardened leather can unfortunately no longer be made flexible. In case of a stain, we recommend that you only carefully clean the stain with some water and wool detergent. Then carefully rinse the fur with water, so that the leather side does not get wet.

Can I wash my gloves/mittens?

Sheepskin gloves are not washable. This would make the leather hard and hardened leather can unfortunately no longer be made flexible. Wool gloves or mittens may be washable. Always check the label in the garment for the washing instructions. When hand washing, never rub hard to avoid felting. Always let woolen gloves dry flat.

Do I need to spray my sheepskin gloves/mitts/slippers before use?

To preserve sheepskin products, we recommend spraying them with a protective spray (no mousse) before the first use - and then regularly. This protects the product against water and dirt. We recommend the Collonil Active Universal protector for this. Please note: sheepskin products cannot be washed!

If your gloves have become wet in the rain, we recommend that you let them dry lying on a towel. Never put them on the heating, because then the leather will harden.

General

How can I contact customer service?

We can be reached by telephone on working days between 9:00 and 12:00. Or simply send an email to contact@texelana.nl .

Can I buy a gift card?

Texelana has gift vouchers worth € 5.00, € 10.00 and € 20.00. These are available in our stores or via our customer service ( contact@texelana.nl ).

Gift vouchers can only be redeemed in our stores or via our customer service. Unfortunately, we do not have codes with which you can redeem the gift vouchers in our webshop.

Can I see somewhere if an item is back in stock?

If a desired item is out of stock, you can enter your e-mail address next to the item and click on "Notify me". You will then receive an e-mail as soon as the item is back in stock.

Another way to stay up to date is to subscribe to our newsletter and keep an eye on our Facebook and Instagram page.

How do I sign up for the newsletter?

If you want to stay fully informed, sign up for our newsletter: Subscribe newsletter .

How do I unsubscribe from the newsletter?

That is very easy, at the very bottom of the newsletter there is a link “Unsubscribe from this mailing list”. Click on this and sign out. You will then no longer receive the Texelana Newsletter.

I forgot my password, what now?

If you have forgotten your password, you can click on: 'forgot password'. You can then create a new password.

Unfortunately, we cannot create a new password for you, as a customer you have to do this yourself. If you have any questions, feel free to contact our customer service.

Of course you can also place your order without an account.

How can I leave a review?

If you have bought something from Texelana, you can write a review. After your purchase, you will receive an e-mail via Trustpilot with a request to leave a review. A review cannot be written without having made a purchase with us. This ensures that the reviewer actually owns the product.

You can also leave a negative review. However, your review may be rejected. This is not because of the negative review, but because your review does not meet our guidelines.

Your review may be rejected for the following reasons:

a competitor is mentioned;
it contains personal information;
it focuses on delivery or payment;
it contains inappropriate media;
it contains a URL;
it is vague or requires more details;
it contains inappropriate language.

All reviews are first checked by our system for abuse and/or foul language. Therefore, it may take several days before a review is published on the website.

Kan ik wederverkoper worden van Texelana producten?

Wil je Texelana producten verkopen in jouw winkel? Hier vind je informatie over de mogelijkheden. We verkopen geen kleding, woonplaids of merken van andere leveranciers aan wederverkopers.

Guarantee

Legal warranty

All items you buy from us are covered by the legal guarantee. Legal guarantee means that a product is or must do what the consumer can reasonably expect of it.
Texelana also offers its own guarantee period for all products bought in the Texelana webshop. This extra guarantee does not detract from the legal guarantee.

Warranty Texelana

Texelana uses a guarantee period of six months on all products you buy in the Texelana webshop. If a product you have ordered in our webshop breaks down within this period, please contact our customer service.

Articles do not comply with the warranty conditions:

- if the information or your details enclosed with the product are illegible.
- If you have altered the product or have had it repaired by a party other than Texelana BV and without consultation with us.
- If the damage to the product has been caused by intentional, improper or negligent use.

What do we do for you if a product falls within the warranty period and conditions?

Is the item repairable without losing its quality, durability or appearance? Then we will repair it for you.
Is repair not possible? Then you will receive a new product or (partial) refund.

We have our own repair service. In case of damage and imperfections caused by us and/or within the guarantee period, you can use this service free of charge. In other repair or adjustment cases, we can make a price agreement with you.

Send & receive

When do I have to pay shipping costs?

Germany: 6,95 Euro per order
Belgium: 6,95 Euro per order
France: 22 Euro per order

Other countries: please contact our help desk, we will inform you about the possibilities and the shipping costs.

What are shipping costs and what are return costs?

Shipping costs are the costs that Texelana incurs to send products to you. Return costs are the costs incurred by the customer to return products to Texelana.

What is a Track & Trace code?

Track & Trace is a code that you receive from DHL. You can track the status of your package with this code. As soon as the shipment has been offered to DHL, you will receive an email with the Track & Trace code. This mail can also end up in the unwanted mailbox (spam box); good to keep an eye on those too.

I have not received my complete order. What now?

This can happen when you have ordered multiple items and some of them are shipped directly from the supplier (dropshipping). Then your order will be sent from two different warehouses. Isn't this the case? Please contact our customer service via contact@texelana.nl

Do you also ship abroad?

We also send parcels to Belgium, Germany and France.

What are the shipping costs abroad?

Germany: 6,95 Euro per order
Belgium: 6,95 Euro per order
France: 22 Euro per order

Other countries: please contact our help desk, we will inform you about the possibilities and the shipping costs.

Can I also have something sent via a parcel service other than DHL?

Texelana sends all orders via DHL, no other option is possible. If you want to return your package to us, you are free to choose which company you select to send your package to us.

Do you ship environmentally friendly?

exelana's orders are sent climate-neutral via DHL Parcel. DHL is working hard to reduce CO2 emissions. For example by building sustainably, running large equipment on HVO and continually expanding its electric vehicle fleet. In 2025, DHL will even deliver the last mile to the consumer completely emission-free. The ultimate goal: by 2050, DHL will have reduced global emissions to zero.The CO2 we still emit, we compensate together. DHL pays part of the compensation costs, but so does Texelana. DHL invests the proceeds in certified Gold Standard projects in developing countries. Incidentally, not only the emissions are compensated there, but also a contribution is made to promoting the economy. In addition, DHL is the only carrier that goes the extra mile, offsetting shipments within the Benelux via Land Life Company. By investing in large-scale reforestation projects, together we restore important ecosystems, promote biodiversity and provide social and economic benefits to local communities.As a recipient, you can easily do your bit too. Not at home? Then change the delivery time or location in the My DHL app.
This way, the delivery driver is less likely to stand in front of a closed door, and no unnecessary kilometres are travelled. Going for the greenest delivery option? Then have the parcel delivered to a DHL ServicePoint or to an agreed location around the house.

Return

How can I return an order?

Register your return via the return portal and send the item back to us within 30 days.
Printerless returns? Have the barcode or QR code scanned at the service point. The package will be provided with a return label at the service point.
Want to print your own return label? Print out the return label and stick it on the package.
Return the package to a service point.

The product must be unused and have the original labels and/or size stickers.

An exchange is only possible for customers with a dutch address.

What are the return conditions?

You have the right to revoke the agreement within 30 days without giving reasons, provided that the product is undamaged, without signs of use and provided with original labels and/or size stickers. This period starts from the moment you receive the product.

If you revoke the agreement, you will receive the full purchase price back from us within 14 days, including the (possible) shipping costs that you paid for your original order. If you only return part of your order, the shipping costs will not be refunded.

We will refund you using the same means of payment as you used for the initial transaction, unless you expressly agree otherwise.

NB: Custom-made items cannot be returned.

What must a product meet to be returned?

During the cooling-off period, you must handle the product and the packaging with care. You may only unpack or use the product to the extent necessary to assess the nature, characteristics and functioning of the product. The starting point here is that as a consumer you may only handle and inspect the product as you would be allowed to do in a shop.

Depreciation
As a customer you are liable for the depreciation of the items resulting from the use of the items, which goes beyond what is necessary to see whether the product meets your expectations.

The product must be unused and have the original labels and/or size stickers. This means that you can try on slippers and/or clothing, but not actually wear them. Also duvets/underblankets/pillows may not have been slept on. Please note when trying on slippers: you should try them on a soft surface (e.g. carpet), so that the soles remain clean and free of signs of wear.

We would like you to do everything you can to return the product neatly in the packaging in which you received it from us, with the original labels and/or size stickers and possibly the original brand box. Only in this way will the product retain its full value and we can resell it.

NB: For hygienic reasons, our cosmetic products are sealed. Returns are only possible if the seal is still intact. Opened articles are excluded from the right of withdrawal.

An exchange is only possible for customers with a dutch address.

Can I exchange a product?

An exchange is only possible for customers with a dutch address.

I have not received a return label.

Texelana does not include a return label. You can sign up your return via the return portal.

Who pays the return costs?

Return costs (costs you make to send an item back to us) are for your account, unless an item does not meet our requirements (damaged/delivered differently than ordered). In that case, you will receive a return label from us and we will cover the costs.

When can I expect my refund?

We aim to credit the payment within 5 working days. We will refund you using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.

Can I also return my order in the Texelana stores?

Yes, you can. You can return your order in one of our stores, this will save you return costs. We will process your return with our administration, this can take a few days.

I have a complaint, what can I do?

If you have a complaint about our products or our service, please contact us using the contact form. You will receive a substantive response from us within 14 days of receiving your complaint a substantive response. If you are not satisfied with the handling of your complaint, you can submit it via the European ODR Platform (http://ec.europa.eu/consumers/odr/ ).

Please notify us of a defect as soon as possible after its discovery.

Sustainable returns

At Texelana, we strive to make a positive impact on the environment together with you. Therefore we would like to inform you
about how we handle returned products and how you can contribute to a more sustainable returns procedure.

When you return a product, it is not simply put back into circulation. We carefully check each returned item to make sure it is in good condition. If the product is still in perfect condition, it will be resold to avoid waste.

In addition, we would like to ask you to be aware of the environmental impact of returns. Try to package products as well as possible to avoid damage, and if possible, bundle returned items in one box, even if they come from different orders. Please do not use duct tape, but paper-based tape.

Even if you can walk or cycle to the parcel point, you are helping to make a greener world. Make sure the products to be returned are in new condition and treat them with care. At Texelana, we value sustainable returns and want to emphasise that you cannot try on products without obligation. For worn or damaged items, we apply a depreciation.

Let's work together to protect our planet and take responsibility for our purchases.

Thank you for supporting our efforts for a more sustainable future.

Maintain clothing

Can I wash woolen clothes?

It is best to wash woolen clothing with a wool detergent that contains lanolin, so that the special effect of wool is not lost. Do not use fabric softener for woolen clothes. If necessary, add a tablespoon of natural vinegar instead of fabric softener. The vinegar gives a nice shine and ensures that the colors remain beautiful.

If you are going to wash woolen clothes in the washing machine, we recommend turning the clothes inside out, so that the outside is damaged as little as possible. It is also important that the drum is not too full, wool needs a lot of space. Always choose a wool wash program on your washing machine and keep the temperature low (maximum 30 degrees, cold wash). Select a maximum speed of 1000.

Drying: it is best to dry your woolen clothes lying flat on the floor or on a drying rack, with a towel underneath. Do not hang the garment; the wool has become heavy from the water and the clothing can stretch and get out of shape. Wool dries best in the open air.

If you put woolen clothes back in the closet, it is best to store them lying down. We do not recommend hanging, because the wool can stretch.

Help! My sweater has shrunk… what can I do?

If your sweater has shrunk a bit, it is best to put the sweater in a bucket with lukewarm water. Add 1 tablespoon of hair conditioner per liter of water. Let the sweater soak for at least an hour. Stretch the sweater every now and then. Remove the sweater from the water. Squeeze the excess water out of your garment, do not wring or rinse. Now lay the sweater on a thick towel on the floor and roll it up. Wait a moment for the towel to absorb the moisture. Unroll the sweater and gently pull it into shape. Let the sweater dry lying down.

Does wool shrink?

Wool shrinks due to heat (above 30 degrees) and chemicals. If you want to wash your woolen clothes, always follow the washing instructions on the label inside the garment. Preferably use a detergent with lanolin when washing. We would like to emphasize once again that woolen clothing does not need to be washed often. Airing it out is often enough to freshen up the garment.

Why is it best to wash woolen clothes with a wool detergent with lanolin?

The wool detergent with lanolin from Texelana is very suitable for all your woolen laundry. The product is biodegradable and therefore ideal for effectively cleaning a natural product such as wool. What makes this product so special? This wool detergent contains the most important and most caring component that comes from sheep's wool, namely lanolin. This preserves the positive properties of wool. The lanolin ensures that your laundry feels wonderfully soft again after washing.

Tip: Due to its mild character, Texelana wool detergent can also be used very well for washing your dog.

Help, my wool sweater is starting to pill, what should I do?

Wool can pill or pill with use. This has nothing to do with the quality of the wool. Pilling is a natural phenomenon that has to do with the processing process and is mainly caused by friction.

Tips for fluff and pills

Always follow the washing instructions on the washing label. Note: woolen clothing does not need to be washed often! See the information above for this.
Use a special wool detergent. As a result, the natural fat layer of wool remains intact. This keeps the fibers supple, making them less likely to felt.
To get as little fluff as possible, it is best to wash your woolen clothing inside out, preferably in a special washing bag. This way you prevent clothing from rubbing unnecessarily against other rough or sharp (zippers).
Do not wear the same (merino) wool item for several days in a row. Wool fibers have a kind of shape memory. If you let a worn garment rest for a day, the fibers have a chance to recover

Tips to remove lint and pills from clothes:

Do not pull them off by hand. You pull more fibers to the surface and these will then start to felt even more.
With a wool comb. Lay your wool garment as flat and smooth as possible. Lightly stretch the knit with 1 hand until it is completely smooth. Iron with the wool comb in one direction. Repeat until most of the lint and pills are removed.
With a lint trimmer. This is a handy device that shaves fluff and pills directly from the knit. Available at home goods stores.

How do I remove stains from wool?

Stains on woolen items are best removed immediately with a cloth with water. If the stain has been there for some time, you can gently massage it in with wool detergent (with lanolin) or with ox gall soap. Let the soap soak in for a few minutes and then gently wash it off with a cloth and some water.

Care for wool products

Can Walking wool go in the washing machine?

Unfortunately, walking wool cannot be washed after use. You can let the Walking Wool air out and then it can be used again.

Can I wash my duvet?

A wool-filled duvet is not washable. Regular airing of a duvet is best in terms of maintenance; by airing the wool will frizz again and get rid of moisture. If you do have the duvet cleaned, you can have it chemically cleaned at a dry cleaner.

Material knowledge

What are the benefits of wool?

Wool has excellent insulating properties, it keeps you warm when it's cold and ventilates when it's hot. That's because a lot of air can get stuck between the strongly frizzy hair. This air layer ensures that your body heat remains between the wool.

Wool has many special properties. First of all, wool has a moisture-regulating capacity, so it can absorb up to 30% of its own weight in moisture and easily release it to the air. Wool is also self-cleaning; it has a bacteriostatic and dirt-repellent effect due to the lanolin. Another advantage, wool is fire retardant; the high moisture content, the high ignition temperature and the high nitrogen content make it a relatively safe material.

Isn't wool too hot in the summer?

We all know that wool keeps us warm when the temperature is low. But wool also has the opposite effect: it helps you stay cool when the temperature is high. Wool has an excellent insulating capacity. In addition, wool has a ventilating and moisture-regulating effect and is therefore also suitable in the summer.

What is merino wool?

Merino wool is a special quality of wool. The hairs are much longer and thinner and have a very fine structure. That is why merino wool is so particularly suitable for making clothing. The thin, fine wool hairs of the Merino sheep are about 0.01 mm thin, in contrast to the wool hairs of, for example, the Shetland sheep, which have wool hairs of no less than 0.04 mm thick. The thinner and finer the wool hairs, the less it itches. There is even an itch point; in most people, wool starts to itch with wool hairs from 0.028 mm thick. Merino wool with 0.01 mm thin hairs will therefore generally not feel itchy. This makes merino wool extremely suitable for making clothing.

What is Walking Wool?

Walking Wool, also called anti-pressure wool, is sheep's wool that is rich in wool fat. The aid has a pressure-relieving and skin-healing effect. It is a versatile product that can be used in various ways. For more info see this product .

What is wolborg?

Wolborg is made of wool, woven in tricot. This creates a material that is strong, soft and warm.

What is wool felt?

Wool felt is not made from yarn, but from raw wool. If you look at the wool fiber under the microscope, you will see small scales and side hairs. Under the influence of moisture and heat, these scales open. Due to the friction, the scales and side hairs hook into each other. In this way, the wool shrinks, as it were, and the material becomes more compact and firmer. Wool felt is very strong and very durable. We sell Haflinger and Glerups slippers made of this sustainable material.

What is Boiled Wool?

With boiled wool, wool yarn is first knitted and then boiled. Cooking shrinks the wool and makes it firmer and firmer. Boiled wool retains its beautiful color and hardly creases. Boiled wool is used in clothing and slippers, for example in Giesswein slippers.

What is pure virgin wool?

Virgin wool is a type of wool; virgin wool comes from a healthy and living sheep. You can recognize pure new wool by the international wool brand.

“Regular” wool is wool that has been reused and therefore does not come directly from a living sheep. Lambswool is the shorn wool from a lamb between 7 and 9 months old.

What Are Medicinal Tanned Furs?

Texelana medicated pelts are mildly cleaned according to EU standards and are ecologically tanned. As a result, the active softening substance lanolin (wool fat) and the soft structure of the wool have been preserved. This also keeps the natural scent slightly present. No chemical dyes are used for these coats. Medicinal tanned coats are not dyed or bleached. The yellowish color of the coat comes from the way of tanning.

The coat is shaved to about 3 cm. This makes the pressure distribution that the coat offers better than with a "regular" sheepskin. The medicated pelts are widely used in prams, but also provide great comfort for people who lie or sit for long periods of time.

What is Lanolin?

Lanolin is a natural product. This tough, very fatty substance is nourishing, rich and pure wool fat that comes from sheep's wool.
Do you want to know what we use the lanolin for? Then read our blog “ lanolin in care products ”

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